Delivery & Return
Delivery Options Overview
At Infinite Wealth IT Sdn Bhd, we are committed to providing a smooth shopping experience for our customers across Malaysia. Please read our Delivery and Return Policy carefully before making a purchase.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Small items
|
Standard delivery Get it in 3-5 working days |
|
|---|---|
|
Orders over $100: All day delivery. Order anytime: |
FREE |
|
Orders under $100: All day delivery. Order anytime: |
$5 |
|
Weekday time slot from 12noon - 5pm. Order by 9pm. |
$10 |
|
Next day delivery Get it next day, 7 days a week |
|
|---|---|
|
All day delivery. Order by 9pm. |
$5 |
|
Weekday time slot from 12noon - 5pm. Order by 9pm. |
$10 |
What do we mean by small? Just about everything under the sun except for major kitchen/laundry appliances and TVs over 43″.
Large items
|
Standard delivery Get it in 2 working days |
|
|---|---|
|
All day Delivery from 7am - 8pm. Order anytime: |
Fromu$20 |
|
Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime: |
From $35 |
|
Next day delivery it next day on weekdays |
|
|---|---|
|
All day delivery from 7am - 8pm. Order by 7pm: |
Fromu$30 |
|
Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by 7pm: |
From $45 |
The big stuff. Major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 43″.
Infinite Wealth IT Sdn Bhd
At Infinite Wealth IT Sdn Bhd, we are committed to providing a smooth shopping experience for our customers across Malaysia. Please read our Delivery and Return Policy carefully before making a purchase.
1. Delivery Policy
1.1 Delivery Coverage
We currently deliver within Malaysia only, including:
- Peninsular Malaysia
- Sabah
- Sarawak
1.2 Processing Time
Orders are usually processed within 1 to 3 working days after payment has been successfully received and verified.
Orders placed on weekends or public holidays will be processed on the next working day.
1.3 Delivery Time
Estimated delivery times are as follows:
- Peninsular Malaysia: 2 to 5 working days
- Sabah & Sarawak: 3 to 7 working days
Delivery times are estimates only and may vary depending on courier service, weather conditions, public holidays, or unforeseen circumstances.
1.4 Delivery Charges
Delivery charges will be calculated based on the shipping address, parcel size, and weight of the item(s). The applicable shipping fee will be shown during checkout.
1.5 Order Tracking
Once your order has been shipped, a tracking number will be provided so you can monitor the delivery status.
1.6 Failed Delivery
Please ensure that the delivery address and contact number provided are accurate and complete. Infinite Wealth IT Sdn Bhd shall not be held responsible for failed deliveries caused by:
- Incorrect or incomplete delivery address
- Unreachable recipient
- Refusal to accept the parcel
If a parcel is returned to us due to failed delivery, the customer may be required to bear the redelivery cost.
1.7 Damaged Parcel During Delivery
If you receive a parcel that appears visibly damaged, torn, opened, or tampered with, please take clear photos immediately and contact us as soon as possible. We recommend customers check the parcel condition upon receipt.
2. Return Policy
2.1 Eligibility for Return
Customers may request a return or exchange within 7 days from the date of receiving the item, subject to the following conditions:
- The item received is wrong
- The item is defective
- The item is damaged upon arrival
- The item is significantly different from what was ordered
2.2 Conditions for Return Approval
To be eligible for a return, the item must:
- Be in its original condition
- Be unused, unless the defect can only be discovered after opening
- Be returned together with original packaging, accessories, manuals, and free gifts (if any)
- Be accompanied by proof of purchase, such as order number or receipt
- Include photos or videos clearly showing the issue
Infinite Wealth IT Sdn Bhd reserves the right to reject returns that do not meet the above conditions.
2.3 Non-Returnable Items
The following items are generally not eligible for return or exchange:
- Items damaged due to misuse, negligence, or improper handling by the customer
- Items with physical damage caused after delivery
- Items without original packaging or missing accessories
- Clearance, promotional, or special-priced items, unless defective
- Change-of-mind purchases
- Software, digital products, or items that are not suitable for return due to hygiene or security reasons, where applicable
2.4 Return Procedure
To request a return, please contact us within the return period and provide:
- Full name
- Order number
- Contact number
- Reason for return
- Clear photo or video evidence of the issue
Once your request is reviewed and approved, we will provide instructions for the return process.
2.5 Return Shipping Cost
- If the return is due to a wrong item sent, defective product, or damage caused before receipt, the return shipping cost may be borne by Infinite Wealth IT Sdn Bhd
- If the return is requested for other approved reasons, the return shipping cost shall be borne by the customer
2.6 Inspection and Resolution
All returned items will be inspected upon receipt. If the return is approved, we may offer one of the following, depending on stock availability and circumstances:
- Exchange for the same item
- Replacement with another item of similar value
- Store credit
- Refund
2.7 Refund Processing
If a refund is approved, it will usually be processed within 7 to 14 working days after the returned item has been received and inspected. Refunds will be made via the original payment method, where applicable.
3. Warranty Disclaimer
Certain products may come with a supplier’s or manufacturer’s warranty. Warranty coverage, if any, will depend on the specific product and brand.
The warranty does not cover:
- Damage caused by drops, water, fire, or misuse
- Normal wear and tear
- Unauthorised modification or repair
- Damage caused by incompatible devices or improper installation
Customers are advised to check product-specific warranty terms before purchase.
FAQs
A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.
It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.
If that's what you think how bout the other way around? How can you evaluate content without design? No typography, no colors, no layout, no styles, all those things that convey the important signals that go beyond the mere textual, hierarchies of information, weight, emphasis, oblique stresses, priorities, all those subtle cues that also have visual and emotional appeal to the reader. Rigid proponents of content strategy may shun the use of dummy copy but then designers might want to ask them to provide style sheets with the copy decks they supply that are in tune with the design direction they require.
A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.
It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.
If that's what you think how bout the other way around? How can you evaluate content without design? No typography, no colors, no layout, no styles, all those things that convey the important signals that go beyond the mere textual, hierarchies of information, weight, emphasis, oblique stresses, priorities, all those subtle cues that also have visual and emotional appeal to the reader. Rigid proponents of content strategy may shun the use of dummy copy but then designers might want to ask them to provide style sheets with the copy decks they supply that are in tune with the design direction they require.
A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.
It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.
Online store of household appliances and electronics
Then the question arises: where’s the content? Not there yet? That’s not so bad, there’s dummy copy to the rescue. But worse, what if the fish doesn’t fit in the can, the foot’s to big for the boot? Or to small? To short sentences, to many headings, images too large for the proposed design, or too small, or they fit in but it looks iffy for reasons.
A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required. It's content strategy gone awry right from the start. If that's what you think how bout the other way around? How can you evaluate content without design? No typography, no colors, no layout, no styles, all those things that convey the important signals that go beyond the mere textual, hierarchies of information, weight, emphasis, oblique stresses, priorities, all those subtle cues that also have visual and emotional appeal to the reader.
